A brief perusing of guest reviews of popular hotels throughout the country reveals guest services desks staffed by helpful people, comfortable rooms furnished with quality amenities and hotel supplies and great locations as consistent reasons why these hotels rank as the best of the best. Each of these elements must work with the others if they are to exceed expectations, garner rave reviews and earn repeat business for hotels. If guest services and hotel supplies in a comfortable room are satisfactory, for example, that might be ‘good enough’ but it’s not exceptional which, in the competitive world of hotels, leaves a hotel vulnerable when consumers compare hotels.
Hotels with guest rooms that are missing amenities can ruin an entire experience. While you might think this a little absurd, hotels know that what’s no big deal to one person might be very important to someone else. Whether it’s missing hotel supplies like coffee makers and table lamps or amenities like central air and beds in disrepair, everybody places importance on different things. Almost without exception, everybody appreciates a clean guest room with a warm ambiance that is furnished with quality hotel supplies and amenities. When hotels present guests with rooms that exude value and quality, everybody wins.
The guests services staff is an often overlooked but integral part of a great hotel experience. They can have as much of an effect on guests’ experiences as amenities. There’s a world of difference between employees in hotels that provide exceptional service and those who are there for a paycheck. Hotels that employ people who are delighted to bring guests missing or more hotel supplies shine. They enhance the guest experience but they make their hotel stand out, too. In fact, employees who are not guest focused can have the opposite effect of damaging hotels and their images. Answering calls promptly, fulfilling requests for forgotten or additional hotel supplies, treating every guest like they’re the only guest and going the extra mile are all important aspects of an exceptional guest services staff.
A comfortable guest room, given a welcoming ambiance thanks to modern amenities, is often home base during a vacation. It helps tremendously when hotels furnish guest rooms with quality hotel supplies that are useful and reflect value. Modern quality draperies, closets that double as full length mirrors and stylish table lamps are among the amenities that beautify a room while giving it functionality. Non-slip bath mats, complimentary toiletries and quality bed linens are among the hotel supplies that add value to a room. In fact, just as there are many facets to a successful vacation and a highly rated hotel, the same holds true for guest rooms and the amenities and hotel supplies used to furnish them.
For most travelers, expectations are as high as hotels set them. In other words, if the hotel they’ve booked boasts 400 count sheets, complimentary mini-bars and microwaves, among other hotel supplies, guests expect them to be in their room. While some might think people are being too picky if they complain because their guest rooms are missing a light bulb or other hotel supplies are not abundant, while some expectations may be unreasonable, if hotels promise, guests are right to expect it. Overall, happy guests are an integral part of excellent hotels. Most strive to please their guests every day, balancing great guest services with warm, welcoming guest rooms and exceptional hotel supplies and amenities. This combination allows hotels to exceed expectations which pleases everyone.